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Frequently Asked Questions (FAQ)

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FAQ about payment

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Can I change the method of payment?

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It is possible to change the method of payment before we ship the order.
This is only possible for domestic orders.
International orders must be paid by credit card.

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Is it possible to receive a paper receipt copy?

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Yes it is possible. Please tell us details you would like included in the receipt, and we will send it together with the order.

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FAQ about returns and exchanges

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Is it possible to return or exchange an older?

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(¤³¤Á¤é¤ÎÉÔÈ÷¤Ç¤ÎÊÖÉÊ¡¦¸ò´¹¤Ë´Ø¤·¤Æ¤ÏÁ÷ÎÁ¤òÉéô¤¤¤¿¤·¤Þ¤¹¤¬¤½¤ì°Ê³°¤Ç¤ÎÊÖÉÊ¡¦¸ò´¹¤ÎÁ÷ÎÁ¤Ï¤ªµÒÍͤΤ´Ééô¤Ë¤Ê¤ê¤Þ¤¹)
Yes it is possible. Please contact us first for returns or exchanges.
For defective or products damaged in shipping, Tanabe Co.,Ltd. will cover the return shipping costs.
This is only for domestic orders. Please send us a picture of the product.
For International orders, please contact us via email.

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I made a mistake in my order, what should I do?

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If we are notified of the mistake before we ship the order, we can correct it.
If we have already shipped the order the customer is responsible for the shipping costs.
This is for domestic orders only. For International orders, please contact via email.

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I placed an order, but I did not receive a confirmation email.

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There may have been an error in the email address, or it is possible the confirmation email went to the spam folder.

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If you have any other questions, you can ask us via email.
We will answer it within 2business days.

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Our website is always accepting orders, however if your order is placed on a business holiday, a confirmation email will be sent on the next business day.
Thank you for your cooperation.

To our International foreign customers We accept international orders.
After an order is placed, a confirmation email will be sent. Please be aware the email may be delayed due to time differences, and or our working schedule.

Shipping information
Shipping is usually via EMS (Japan Postal Service).
Shipping costs are calculated on the order form, and payment is made by credit card.
Thank you for your order!


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