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It is possible to change the method of payment before we ship the order.
This is only possible for domestic orders.
International orders must be paid by credit card.
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Yes it is possible. Please tell us details you would like included in the receipt, and we will send it together with the order.
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Yes it is possible. Please contact us first for returns or exchanges.
For defective or products damaged in shipping, Tanabe Co.,Ltd. will cover the return shipping costs.
This is only for domestic orders. Please send us a picture of the product.
For International orders, please contact us via email.
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If we are notified of the mistake before we ship the order, we can correct it.
If we have already shipped the order the customer is responsible for the shipping costs.
This is for domestic orders only. For International orders, please contact via email.
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There may have been an error in the email address, or it is possible the confirmation email went to the spam folder.
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