決済に関しまして
FAQ about payment
Ｑ.支払方法の変更は可能ですか?
Can I change the method of payment?
ご注文頂いた後、発送していなければ可能です。
It is possible to change the method of payment before we ship the order.
This is only possible for domestic orders.
International orders must be paid by credit card.
Ｑ.領収書は発行してもらえますか?
Is it possible to receive a paper receipt copy?
もちろん可能です。その際は宛名をお知らせください。
Yes it is possible. Please tell us details you would like included in the receipt, and we will send it together with the order.
返品、交換に関して
FAQ about returns and exchanges
Ｑ.交換や返品はできますか?
Is it possible to return or exchange an older?
可能ですが商品到着後、１週間以内にお願い致します。
(こちらの不備での返品・交換に関しては送料を負担いたしますがそれ以外での返品・交換の送料はお客様のご負担になります)
Yes it is possible. Please contact us first for returns or exchanges.
For defective or products damaged in shipping, Tanabe Co.,Ltd. will cover the return shipping costs.
This is only for domestic orders. Please send us a picture of the product.
For International orders, please contact us via email.
Ｑ.間違って注文したのですがどうしたらよいでしょうか?
I made a mistake in my order, what should I do?
すぐにご連絡いただければ大丈夫です。ただ発送後のご連絡は一度商品を受け取って頂きましてその後、当店に送り返してください。
その際の送料はお客様ご負担とさせて頂きます。
If we are notified of the mistake before we ship the order, we can correct it.
If we have already shipped the order the customer is responsible for the shipping costs.
This is for domestic orders only. For International orders, please contact via email.
Ｑ.商品を購入したのですが、確認メールが届きません。
I placed an order, but I did not receive a confirmation email.
ご注文の際、ご記入いただいたメールアドレスが間違っているかもしれません。
または当店のメールが迷惑メールに入っていることが考えられます。
改めて info@tanabejapan.jp までご連絡下さい。
There may have been an error in the email address, or it is possible the confirmation email went to the spam folder.
営業日２日以内にご連絡致します。
If you have any other questions, you can ask us via email.
We will answer it within 2business days.
商品カテゴリー
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盆栽鋏 Bonsai scissors
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植木鋏 Gardening scissors
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華道鋏 Flower scissors
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又枝切 Branch cutter
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コブ切 Knob cutter
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根切 Root cutter
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幹割 Trunk splitter
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針金切 Wire cutter
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矢床 Bonsai pliers
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ピンセット Bonsai tweezers
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熊手／根カキ Bonsai rake/root pick
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神作刀 Bonsai chisel
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盆栽ブラシ Bonsai brush
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盆栽万力 Bonsai vise
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盆栽台 Bonsai turntable
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フルイ／土入れ Scoop/sieve
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散水用品 Watering supplies
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しゅろ縄 Hemp-palm
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鋏ケース Leather case
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針金 Wire
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収穫カッターHarvest cutter
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癒合剤
キーワード検索
営業カレンダー
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定休日、営業時間外に頂いたご注文に関しましては、 翌営業日以降の受注対応となりますので、ご了承ください。
Our website is always accepting orders, however if your order is placed on a business holiday, a confirmation email will be sent on the next business day.
Thank you for your cooperation.
To our International foreign customers We accept international orders.
After an order is placed, a confirmation email will be sent. Please be aware the email may be delayed due to time differences, and or our working schedule.
Shipping information
Shipping is usually via EMS (Japan Postal Service).
Shipping costs are calculated on the order form, and payment is made by credit card.
Thank you for your order!
